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One of the nation's largest publicly traded managed healthcare companies, this firm provides health benefits to 6 million+ enrollees in more than 20 states. The company has earned a reputation for integrity, customer service and regulatory compliance. Although it had a well-documented Code of Business Conduct and Ethics, the company's instructor-led training program prevented its 10,000 dispersed employees from receiving consistent information and training.
UL allowed the company to achieve its goal of consistent training and standards. Our learning solution enabled the company to transition from instructor-led training to online training, ensuring that all employees received the same information in the same format, regardless of their location. Our customized Code of Conduct, Ethics, and HIPAA courses were delivered, validated, tested and documented using our KnowledgeWire® technology platform. Compliance-required courses are continuously updated to ensure current content and compliance with regulatory requirements by HHS. State-specific compliance information that differs from federal requirements is included where necessary.
Our solution has enabled the company to move forward in its deployment of a comprehensive, technology-based training and documentation system. The consistent training and messaging has created a standardized, enterprise-wide knowledge foundation that supports corporate compliance, communication and culture.
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