Sales and Customer Service

Companies throughout the manufacturing and industrial sector rely on UL to help them address the range of compliance responsibilities attached to sales and customer service.

UL provides an integrated solution to client needs for sales and customer service compliance and performance. Standard and customized training includes online, computer-based, instructor-led and hands-on components to drive comprehension and knowledge retention. Interactive learning activities give learners “real-life” situations to deepen knowledge and reinforce appropriate responses.

Our KnowledgeWire^® Learning Management System gives company managers the tools to identify knowledge gaps, target and distribute training to employees and subcontractors, monitor the training status of any individual and document all activities in audit-ready format. Our sales and customer service solutions are used by companies to accomplish the following:

• Skills training;
• Problem resolution;
• Recordkeeping;
• Data protection;
• Confidentiality and privacy;
• Management training;
• Rapid onboarding of new-hires and subcontractors;
• Regulatory compliance;
• Corporate policies and culture.