Health Care

UL works with health plans and service providers to address the intersecting challenges of member services and education, regulatory compliance and workforce productivity. We have provided industry-specific solutions for companies that serve the public through group or individual plans, Medicare-eligible enrollees, or individuals who receive government-sponsored coverage, such as Medicaid.

Managing Training for Employees, Brokers, Agents and Subcontractors

KnowledgeWire^®, our SaaS learning management system, supports company-wide programs for regulatory compliance, employee training and development, critical information management and patient education.

Additionally, we work with downstream entities including pharmacy benefit managers. Our solution enables a company to target the distribution of training and critical information, validate its receipt, test for comprehension and document all activities in an audit-ready format that designated personnel can access for program management and regulatory inspection.

Authoritative Online Course Libraries

A comprehensive library of health care-specific courses enables rapid deployment of online training that complies with requirements of the CMS, HHS and HIPAA.

Company-specific courses, codes of conduct, regulatory updates and regular corporate messaging are distributed, validated and documented, facilitating the flow of information across multiple sites in the organization. Subcontractors, brokers and agents can be trained and tested for comprehension of regulatory requirements, company policies and plan-specific features to assure effective and compliant interactions with enrollees and providers.

Our solutions also facilitate patient adherence to treatment plans and self-care through specialized education modules that focus on individual conditions or treatment needs.